Privacy Policy | UpMentored

1. Overview

UpMentored ("UpMentored," "we," "us," or "our") provides a mentorship platform that helps mentors and mentees connect, communicate, and track progress. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, mobile apps, and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

Account and profile information (for example: name, email, role, bio, career details, timezone, preferences).
Authentication details received from social sign-in providers (such as Google, LinkedIn, Facebook, or Apple).
Mentorship content you create (messages, goals, milestones, check-ins, and profile updates).
Notification and communication preferences.
Information you submit when contacting support.

2.2 Information Collected Automatically

Usage and event data (for example: screen views, feature interactions, and session activity).
Device and app data (for example: platform, app version, and push notification token).
Log and technical telemetry (for example: IP address, request metadata, and error diagnostics).
Cookie and local-storage data used to operate and secure the web experience.

3. How We Use Information

Provide and operate core mentorship functionality, including matching, messaging, goals, resources, and notifications.
Personalize your experience and improve matching quality and engagement insights.
Maintain account security, detect abuse, and enforce our policies.
Support and troubleshoot technical issues.
Measure product performance and improve service quality using analytics.
Comply with legal obligations and protect rights, safety, and integrity of the Service.

4. How We Share Information

We do not sell personal information. We may share information:

With service providers that help us run the Service (for example: infrastructure, analytics, notifications, and customer support).
With mentorship participants where needed for the product to function (for example: profile details visible to a matched mentor/mentee).
For legal, safety, fraud-prevention, or security reasons.
As part of a corporate transaction (such as merger, acquisition, or asset transfer), subject to applicable law.

5. Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

6. Security

We use technical and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. No system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Access and update profile information through your account.
Manage push and analytics preferences in app settings (where available).
Request account deletion or data access/correction by contacting us.
California residents may have additional rights under California privacy law (including rights to know, delete, and correct).
Where applicable, users in other regions may have rights under local data protection law.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will investigate.

9. International Data Transfers

Information may be processed in the United States or other countries where our providers operate. Where required by law, we implement appropriate safeguards for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by other appropriate means. Continued use after updates become effective means you accept the revised policy.

11. Contact

If you have questions or privacy requests, contact: privacy@agoo-ai.com.